Helix Updates
Enabling ePrescribing in Helix
Step 1: Initial Setup
The Practice
Prior to sending an Electronic Prescription, your site must be registered with eRx Script Exchange to send eScripts. Please check if the practitioners have entity ID in user settings and have an active account. If the entity ID is missing in the user settings, please contact MedicalDirector Customer Support to assist with the setup.
Each practice must have an HPI-O (Healthcare Provider Identifier – Organisation) number, which must be added to the Centre Settings (accessible via the System Administrator login).
Practitioner
Each registered practitioner must have an HPI-I (Healthcare Provider Identifier – Individual) number, which must be updated and saved in the User Settings in Helix.
Ensure all practitioners wishing to participate have Electronic Prescribing enabled in their Preferences settings.
Step 2: Prescribing Electronically
The prescribing workflow in MedicalDirector Helix has been amended to enable ePrescribing. To view the new workflow, read the step-by-step guide.
Government recommendations for ePrescribers
Communication with your local pharmacies is critical – this will ensure everyone is ready to write and dispense an electronic prescription (noting some pharmacies may require more time and resources to get their dispensing workflow ready). Patients may experience a delay in accessing their medicines including having to return to general practice for a paper prescription if this step is not undertaken.
It is recommended that you confirm that pharmacies in your local area are ePrescribing-enabled, and communicate this to patients when using this form of prescription.
Free on-demand webinar
For a full demonstration of the electronic prescribing process in MedicalDirector Helix, a webinar recording is now available to watch on-demand.
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