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We're here to support you.

At MedicalDirector, we understand that running your practice efficiently is important. We’re here to support you, so that you can continue to support your patients.

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Customer Support

Our Customer Support team is available to help with simple workflow configurations, troubleshooting and across all MedicalDirector products.

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Guides, Webinars and Training

Our step-by-step guides, short videos, webinars and personalised training are available to help you get the most out of your MedicalDirector software products.

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Sales Enquiries

Our sales team is on hand to assist with your account enquiries, and showing how you can enable ideal healthcare with MedicalDirector products.

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Customer Support

Our customer support team is here to help you with:

  • Software troubleshooting
  • Simple workflow configurations
  • Helix Cloud environment, installs and upgrades
  • On-premise data migrations, splits and merges

By phone: 1300 300 161 - We are currently experiencing extended call wait times. We recommend logging a support ticket above or using our Online Chat below.

Current Support Hours
8am - 6pm AEST Mon to Fri*
8am - 2pm AEST Sat to Sun

Australia Day, Easter, Anzac Day Support Hours
Jan 26 - Closed
Mar 29 - Closed
Mar 30 - 8am - 2pm AEDT
Mar 31 - Closed
Apr 1 - Closed
Apr 25 - Closed

*Support hours may vary on Public Holidays.



MedicalDirector Head Office Sydney

Level 8
400 George Street
Sydney NSW 2000

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MedicalDirector Bundaberg

Unit 4
12 Heidke Street
Avoca QLD 4670

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If you're an existing customer looking for support, please click here.