Contact Us
We're here to support you.
At MedicalDirector, we understand that running your practice efficiently is important. We’re here to support you, so that you can continue to support your patients.
Customer Support
Our Customer Support team is available to help with simple workflow configurations, troubleshooting and across all MedicalDirector products.
Guides, Webinars and Training
Our step-by-step guides, short videos, webinars and personalised training are available to help you get the most out of your MedicalDirector software products.
Sales Enquiries
Our sales team is on hand to assist with your account enquiries, and showing how you can enable ideal healthcare with MedicalDirector products.
Customer Support
Our customer support team is here to help you with:
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Software troubleshooting
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Simple workflow configurations
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Helix Cloud environment, installs and upgrades
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On-premise data migrations, splits and merges
By phone: 1300 300 161 - We are currently experiencing extended call wait times. We recommend logging a support ticket above or using our Online Chat below.
Current Support Hours
8am - 6pm AEST Mon to Fri*
8am - 2pm AEST Sat to Sun
Anzac Day: CLOSED
*Support hours may vary on Public Holidays.
Resources & Documentation
Online User Guides
Helix User Guides
Clinical User Guides
Pracsoft User Guides
Bluechip User Guides
Customised Training
Offering on-site or remote training to suit your needs and get you up and running efficiently.
Offices
MedicalDirector Head Office Sydney
Level 8
400 George Street
Sydney NSW 2000
PO Box 693
Darlinghurst NSW 1300
MedicalDirector Bundaberg
Unit 4
12 Heidke Street
Avoca QLD 4670
PO Box 176
Bundaberg QLD 4670