Bluechip Updates

We are pleased to announce the release of the July 2026 update for MedicalDirector Bluechip Day Surgery, to satisfy all the statutory reporting requirements for the year 2026-2027 is now available. This update is valid from 1st of July 2026 and is intended to satisfy all the statutory reporting requirements for the year 2026-2027.

For a detailed list of all changes and installation instructions refer to the release notes available in the knowledge centre.

If you have any questions or you experience any problems applying this update, please contact MedicalDirector Customer Care on 1300 300 161 or log an online enquiry.

Learn more and upgrade today

15 October, 2024

Grand United Corporate Health Limited (GU Health) will soon update their ECLIPSE Fund Brand ID, which will require a change to your software configuration.

What’s changing?

From Tuesday 15 October 2024, GU Health will close the existing GU Health Fund Brand ID (‘FAI’).

From this date, you must submit all ECLIPSE claims and patient eligibility checks for GU Health members through the NIB Health Fund Limited Fund Brand ID (‘NIB’).

This will bring GU Health in line with other NIB partner brands, which share the same Fund Brand ID.

This does not change how you submit claims, complete eligibility checks or how claims are adjudicated for GU Health members.

Rates will remain unchanged for all GU Health networks, including GU Health Medical Gap network.

What do I need to do?

To ensure continuity in ECLIPSE claims processing for medical and hospital providers servicing GU Health members, please update the Fund Brand ID for GU Health effective 15 October.

How to make this change in Bluechip

1. Ensure all pending IMC/IHC Claims for GU Health have been submitted

2. Update the IMC Insurers to ensure NIB is added and up to date

2a. Select Setup > Practice > Batch Types > Select Eclipse IMC from the batch type and click Configure ECLIPSE – IMC

2b. Select the IMC Insurers tab

2c. Once the update has completed, select Close then OK

3. Select File > Open > And choose the Health Funds list

4. Locate and Open GU Health

5. Set the Fund ID to NIB – NIB Health Funds

6. *Optional: You may also wish to update the Health Fund Name to Grand United Corporate Health Limited

7. Save and Close the GU Health company details

Important Note:

This update should be made on Tuesday 15 October.

If the update is not made on 15 October, providers will encounter the following error code and message:

9672 — Your Fund information is out of date. Please update your Fund list and resubmit.

Questions related to this change?

For any other questions related to this change, you can contact the GU Health Provider Relations team by emailing providers@guhealth.com.au or calling 1800 249 966 (Mon-Fri: 9am – 5pm AEDT).

23 June, 2026

Once the upgrade is complete, you may need to restart the MDXi Service on your practice server:

• Click Start → Run
• Type services.msc and press Enter
• Locate MDXi Service
• Right-click and select Restart
• Confirm the status shows Running

Notes:

• There will be no change to your clinical workflow
• The restart will take up to one minute
• Users do not need to log out of workstations
• Avoid sending ePrescriptions during the restart

If you have an IT provider or internal IT team, please forward them this information so they can assist with the required service restart.

If you have any questions or need support, contact us via the customer support portal.

23 June, 2026

From 1 July 2026, changes from the Australian Communications and Media Authority (ACMA) will affect SMS Sender IDs (the name shown to message recipients instead of a phone number).

MessageNet is the SMS service provider used to send messages from MedicalDirector Clinical.

What this means:

• SMS messages where patients can reply (e.g. appointment reminders with Yes/No confirmation) are already sent from a mobile number and are not affected by this change.
• SMS messages that don’t allow a reply (e.g. one-way recalls, results notifications, or informational updates) are sent using a Sender ID and will display as ‘Unverified’ from 1 July unless that Sender ID is registered with ACMA.
• Note: Many practices use both types, so even if your appointment reminders are unaffected, your one-way messages may still be impacted.
• If you send messages using a named Sender ID, you need to register it with ACMA before 1 July 2026.
• Unregistered Sender IDs will be displayed as “Unverified”.
• Registration requires confirming your ownership and use of the Sender ID.

What Bluechip users need to do:

• Complete ACMA registration as soon as possible to avoid disruption. This will take only a few minutes to complete.

26 June, 2026

For Specialists & Practitioners and Practice Managers.

This page is accurate as at 26 June, we will regularly update this page as and when new information becomes available.   

What to do and when 

What’s changing 

The Health Insurance Amendment Regulations 2025 update how patient consent for bulk billing is captured. The old DB4 form is replaced by a new “DB4 – Post Assignment” agreement with additional required fields. 

On 18 June 2026, the government announced key modifications (RACGP summary): 

• Verbal consent is sufficient for 12 months from 1 July 2026alongside the requirement to keep the documented agreement for two years (based on current Government guidance as at the date of this newsletter).otri 

• Compliance enforcement will not begin until regulatory changes are complete — starting with education, not penalties. 

• Enduring AoB (ongoing consent across visits) is available from 1 July for MyMedicare patients, aged care residents, and ACCHO patients. Government is still confirming how this is recorded in software. 

How Bluechip meets each requirement 

1. Capturing consent — Post-assignment 

What the legislation requires: An agreement containing patient name, Medicare number, provider details, service date, MBS item(s), agreement date, agreement type, whether the assignor is the patient, and an updated privacy notice. 

In Bluechip v4.4: The printed DB4 form now includes all required fields: 

Additionally, new AoB billing fields have been added to the Authorisation tab when recording a visit — Agreement Date, Agreement Type, and Assignor — and are stored with the billing record. 

The workflow is unchanged: Waiting Room → right-click → Record Visit → Bulk Bill → Voucher to print. 

Ref: BlueChip Knowledge Centre 

During the grace period, you do not need to print the form. Verbal consent is enough. 

2. Capturing consent — Pre-assignment 

What the legislation requires: A separate agreement where the patient consents by service group (e.g., “general consult”) before the consultation. 

In Bluechip: Pre-assignment consent is captured via our partners during the booking flow or via SMS/email using government-approved templates (see links above). In v4.5, Bluechip will store acknowledgements from partners confirming pre-assignment was captured. 

During the 12-month grace period, verbal consent before the consultation is sufficient. 

3. Reports and record-keeping 

What the legislation requires: Keep AoB records for 2 years. Provide a copy to the patient on request. 

In BlueChip v4.4: A new Assignment of Benefit for Bulk Bill Claims Report is available: 

Access: Practice Explorer → Medicare Australia → Reports → Print → “Assignment of Benefit Report” 

4. Enduring AoB 

What the legislation provides for: Ongoing consent across multiple visits for MyMedicare patients, aged care residents, and ACCHO patients. Government has not yet published how this is recorded in software. 

In v4.5: Bluechip is committed to working with the Department of Health on implementing the new Enduring Assignment of Benefit workflows as and when they become available. 

What our partners are doing 

Before making changes in Bluechip, check what your practice already uses. If a partner captures AoB, there is no need to capture it again. 

This document is a general overview based on publicly available government materials and current product plans as at 25 June 2026. It does not constitute legal or professional advice. Refer to RACGP guidance and Services Australia for further information. 

An updated July, 2026 Medicare Benefits Schedule (MBS) and DVA file is now available to download below.

If your practice has disabled MAU, please follow the instructions below.

Download Update

In case you missed it: From 1 July 2026 there were several changes to the Medicare Benefits Schedule (MBS). Read the full details on the MBS website.

Instructions to update MBS and DVA Fees in Bluechip:

1. Download the above.
2. When prompted select Run. If you are prompted with a ‘Security Warning’, click to proceed.
3. When the installation welcome screen launches, click on Next to proceed.
4. Click on Install to begin the installation.
5. When the installation is completed, click on Finish.
6. The BC Fee Update screen will be launched, click on the Update Now button

PLEASE NOTE: This following update only needs to be applied once on any computer.

Click here for detailed instructions.

If you experience any problems applying this update, please contact MedicalDirector Customer Care on 1300 300 161 or log an online support enquiry.

If you are looking to upgrade to the latest version of Bluechip (version 4.1) and are not currently on version 3.19 or higher, you will need to make several jumps before you are able to do so.

For practices on version 2.8, you will need to upgrade to 2.10, then 2.12 and then 3.19 before jumping to version 4.1.

For practices currently on version 2.9, you will be required to upgrade to 2.11, 3.18, and either 3.19 or 4.0 before progressing to 4.1

IMPORTANT: Please ensure your IT/upgrade team is aware of the above. If you experience any issues in upgrading your Bluechip software, please contact our support team for assistance with this by clicking below.

Log A Case

As part of your Bluechip subscription,  we provide you with the latest Health Fund fee schedules. The various fee schedules for Health Funds are not always readily available, which means we regularly have to check the various health funds to get these updates and then create a format that may be imported into your Bluechip software.

We recommend you view the current status and the date the fees are effective from to ensure you have the latest versions.

If your Health Fund has supplied you with an updated file, and this is not identified as In progress, please email these files to customercare@medicaldirector.com to ensure they get prioritised.

To verify your fees please review the various Health Funds directly.

Instructions for Download

View the  Step by Step instructions on how to download and update the fees you require.

Notes:

• MBF Fees are now merged with BUPA-HBA-MBF
• GMHBA/FRANK Fees are now replaced by AHSA 

1 November, 2016

DOWNLOAD (7.31 MB)

This is the fee activator for Bluechip versions 2.8 and above. Bluechip Fee Activator 2.0.13.1 is a required prerequisite to Bluechip MBS & RMFS Fee Update and must be installed in the server or standalone prior to the Fee Update.

Instructions to download:

1. Click Download button on the right for the BC Fee Activator file BCFeeActivator_2.0.13.1_Setup.exe.
2. When prompted to ‘Run’, ‘Save’ or ‘Cancel’ the application, select ‘Run‘. The application will download to your computer and immediately run.
3. You may be prompted for a ‘Security Warning’ message. If so, please select ‘Run‘.
4. When the BC Fee Activator launches, click the ‘Next‘ button to proceed. The installation proceeds and the progress is displayed.
5. When the installation has completed, click the ‘Finish‘ button.