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Pracsoft Updates

Upgrade to the latest version of Clinical & Pracsoft

Commencing August 31, 2022, all practices will be required to upgrade to Clinical 4.2, Pracsoft 4.2, Bluechip 4.1, or MedicalDirector Helix, in line with mandatory upgrades to Medicare Web Services.

Medicare Web Services is a Government-led initiative that will replace the current national infrastructure and will affect Medicare Online, DVA, the Australian Immunisation Register, and more. These later upgrades will be critically important in enabling practices to continue to access Medicare services.

Take advantage of the latest features in MedicalDirector Clinical & Pracsoft 4.1

  • Scan barcodes on vaccine vials to auto-populate batch numbers and serial numbers in Clinical
  • Updated MedicalDirector Password security policies for improved security of patient data
  • When transmitting an electronic paperless prescription, the transfer method and details are now recorded automatically to Progress Notes
  • Two new appointment types have been added to the default appointment type list to support the Covid-19 Vaccine rollout; “Covid-19 Vaccine 1” (Ctrl+1) and “Covid-19 Vaccine 2” (Ctrl+2)
  • Incentive items will no longer automatically apply to Covid Vaccine billing item numbers

    Learn more and upgrade today

    Pracsoft MBS & DVA Fee Updates

    An updated March, 2023 Medicare Benefits Schedule (MBS) file is now available to download below.

    From 1 March 2023 there will be several changes to the Medicare Benefits Schedule (MBS). These changes include minor administrative and policy changes, as well as the Government’s response to recommendations from the independent MBS Review Taskforce (the Taskforce) and the Medical Services Advisory Committee (MSAC) Executive.

    Read the full details on the MBS website.

    Download Update

    View instructions on how to update new MBS fees

    Frequently Asked Questions

    Q. Can I perform this update while people at the practice are working on Pracsoft?
    A. Yes, you can do the upgrade at any time and it will not impact anyone currently working on Pracsoft. The upgrade will be applied automatically and instantly for all Pracsoft users.

    Q. Do I have to apply this update on all my computers at the practice?
    A. You only need to run this upgrade on one computer and this can be any machine in the practice, no need to do it on the server.

    Q. How can I confirm the upgrade has worked?
    A. You can check one of the updated item numbers against the new price values provided on and

    Q. Will this upgrade overwrite my custom or health fund item numbers?
    A. No, this will only update the fees in the MBS schedule that have been updated by Medicare, it will not alter any other custom or health fund fees you may have.

    Any Fees Columns that have been generated by the surgery that include formulas will need to be recalculated.

    Q: Will this update remove Deleted MBS Items?
    A. No, deleted items have not been removed from the attached fee list for practices that require retrospective billing. Click to learn how to delete MBS fees

    Q: Will this update change amended fee descriptions?
    A. No, this update will not update amended fee descriptions. Click to learn how to modify MBS fees

    If you have any questions or you experience any problems applying this update, please contact MedicalDirector Customer Care on 1300 300 161 or log an online enquiry.

    MedicalDirector Clinical & Pracsoft 4.0a patch

    25 January, 2021

    The following patch can only be applied to MedicalDirector Clinical & Pracsoft version 4.0.

    Download MedicalDirector Clinical & Pracsoft 4.0a patch (158 MB EXE)

    Issues Addressed:


    • Enabled ScriptCheck SA for South Australian Sites.
    • Fixed an issue that could cause MDref Explorer to fail to launch in certain situations.


    • Appointment book highlighted cell colour changed to a lighter shade of purple for easier readability.
    • After pasting a cut appointment in the appointment book the “Made by:” name now correctly reflects the name of the person who performed the cut/paste.


    Do I need to perform this fix?
    Only if you are affected by any of the issues addressed in this fix, outlined above. Otherwise, no, you do not need to apply this fix.

    Do I need to shut my clinic down for this fix?
    No. This fix can be applied to a single workstation where required, or to all workstations one by one. Please ensure Clinical and Pracsoft are closed on the workstation when applying the fix.

    Do I need to update my server first?
    No. It is fine to have your server/s and workstation/s running Clinical 4.0 and 4.0a concurrently. They are all compatible.

    If I am in South Australia, do I need the RTPM update?
    No, not immediately. There is a 12 month phase-in period beginning in March 2021 to be RTPM compliant. MedicalDirector will have at least one more major release before then.