Helix Updates

Helix Release Notes – 6 August, 2020



  • Allow patient related tasks to be optionally visible to all users in the patient timeline.

Radiology and Pathology

  • Additional Pathology/Radiology providers are available to select as your preferred provider.
    • Direct Radiology (QLD)
    • Southern IML Pathology (NSW)
  • The formatting of the Douglass Hanly Moir template has been improved by realigning some of the free text areas

    Bug Fixes   

    • Changing from 1/3 to the full view in the appointment book caused an intermittent issue where the previous state of the appointment book was not shown. This is now fixed.
    • The tasks area has been refactored to add standard pagination, sorting and an additional column for created date solving the issue of tasks going missing after they had been acknowledged.

          COVID-19 MBS & DVA Fee Update – 1 August, 2020

          1 August, 2020

          The latest Medicare Benefits Schedule (MBS) file is available to download. It includes a revised structure of items for cardiac imaging services.

          The update includes the MBS fees that are effective from 1 August, 2020 and the DVA fees that were released on 1 July, 2020.

          Download Update

          1. For more information about these fee items please read more at MBS Online and on the DVA website.
          2. For information on how to add these fees to your fee schedule please navigate to the Adding fees manually section and read this article.

          Helix Release Notes – 23 July, 2020


          Address Book 

          New specialist types have been added, the following specialist types are now available for selection.

          • Dentist
          • Orthodontist
          • Retina Specialist
          • Counsellor
          • General Physician
          • ENT Specialists
          • Colorectal Surgeon
          • Oculoplastic Surgeon
          • Clinical Myotherapist

          Imaging template

          • A generic imaging template to print on non branded stationery has been added to Helix

          Bug Fixes   

          • An intermittent issue where notes within an appointment were unable to be saved is now fixed.

            Helix Release Notes – 9 July, 2020


            Integrated LiveChat with Support 

            You can now to chat to the customer service team live from inside Helix using our updated LiveChat widget. Starting a chat will automatically create a case with our Customer Service team linked directly to your practice, ensuring you are receiving the most up-to-date information and assistance from the most experienced agent for your enquiry. Agents are available to assist from 8am to 8pm weekdays, and 9am to 5pm Weekends and public Holidays. 

            Exception Management 

            The Exception Management process has been redesigned to make the experience easier and to ensure completed claims are always transmitted to Medicare.

            • The new exception management screen lets the user accept an item without having to edit it if it is ready to submit. 
            • The new exception management screen lets the user resubmit items with a clear workflow. When resubmitting an item, the item can be edited or a new one can be added. Resubmitting will move this item to un-batched list from where it can be re-batched and transmitted. 
            • A claim can now only be submitted when all required information is completed. 
            • The claimed vs paid amount is now accurate. 
            • Once all items of a claim have been entered, the exception screen will display all the details of the exception, who submitted it, and when it was accepted or prepared for resubmitting. 

            Bug Fixes   

            • Patient Notes can now be added to a newly created patient. 
            • When a batch has been receipted instead of transmitting to Medicare, the resolved status shows paid as zero dollars. The previous logic was only working when transmitting the claim to Medicare or accepting the invoice item from the exceptions screen.

              Helix Release Notes – 28 May, 2020


              Editing Patient Notes

              • Patient notes can now be edited by the user who created the note regardless of the creation date.
              • A user can flag patient notes as Important/Unimportant irrespective of who created the flag and the creation date if it was created by the same user.
              • An admin can set any note as Important/Unimportant irrespective of who created the flag and the creation date.

              Helix Release Notes – 19 May, 2020


              Telehealth Appointments

              • Telehealth appointment links can now be sent via SMS and email and the appointment link can also now be resent to the patient from the visit screen if required.
              • Patient mobile number and email address can be captured or updated when booking a Telehealth appointment, with the information saved to the patient’s record.
              • Telehealth appointments booked via third-party providers will be displayed on the Appointment Card within Helix, so you can send the appointment link out of Helix.

              Patient Notes

              • A Patient Note can now be flagged/unflagged as important by both clinical and practice management users.

                Bug Fixes

                The following issues have been fixed:

                • It is no longer possible to add/edit/delete items for a visit that has been transmitted in the consult and visit screen. This previously led to items being stuck in draft. Users are informed if a visit needs to be edited when hovering over the add button.

                Helix Release Notes – 30 April, 2020


                Patient Queue

                • Notes entered in the appointment book are now visible in the Patient Queue.


                • Weight can now be entered with up to three decimal points, this will ensure additional accuracy when recording measurements.

                Appointment book

                • To support remote working, GPs can now arrive patients to the Queue themselves, whereas previously only users with the role of Receptionist or Practice Manager could perform this action.For those who do not want this feature enabled – we can turn it off upon request (we are working on a solution where this can be managed by the practices themselves)

                Bug Fixes

                Appointment Book

                The following issues have been fixed:

                • Patients being arrived multiple times in the Queue
                • The HCP being set as first available
                • Referral details are no longer lost while billing the pateint in the Queue

                Helix Release Notes – 16 April, 2020

                Enhancements (COVID-19)

                Appointment Book and the Queue

                • You can now flag an appointment and/or a queue item with a “Caution” label, intended to warn administration staff and practitioners to check the notes for more information on the patient. The flag can be added or removed whilst in the appointment book and queue in the details screen.

                Telehealth and Phone Consults Queue

                • To better support the workflow for Telehealth and Phone consults, patients for these appointment types will automatically ‘arrive’ (be added) to the queue 10 minutes before the appointment start time. This work has been done to ensure they appear in the queue even though they have not physically arrived at the practice.

                Enhancements (General)

                Medicare Batching and Transmission Screen

                • A label is now displayed next to the symbol on the filter in the Medicare Batching and Transmission screen.

                Helix Release Notes – 3 April, 2020

                3 April, 2020

                What’s New

                Advanced Search

                • When looking at any search results, you can create a recall for those patients.


                Advanced Search

                • You now have a search option to include deceased patients.
                • You can now add multiple terms at once in the medical filter section (e.g. multiple conditions, medications, allergies and/or vaccinations).

                Work Areas

                • There is a change to the error message that appears in the billing screen if a work-area is selected that is not relevant to the Practitioner. Instead of a code, it will now show a work area name.

                Bug Fixes

                Pathology Results

                • The header text in pathology results has been corrected so it doesn’t overlap the result.


                • The SMS Template Creator has been fixed to provide an accurate number of SMS messages that will be sent for a single reminder.

                Helix Release Notes – 27 March, 2020

                What’s New


                • A new ‘Phone’ appointment type is now available in the appointment book. This will enable you to identify any phone appointments in the appointment card.
                • A ‘Phone’ label has been created to identify Telehealth appointments in the patient queue.


                Patient Notes

                • Notes can now be seen and added in the patient consult screen by Health Care Professionals (HCP’s). These notes are visible to everyone in Helix.

                Helix Release Notes – 19 March, 2020

                What’s New

                COVID-19 (coronavirus)

                Based on advice from our Chief Medical Officer, we have released the following items in Helix to support practices dealing with COVID-19.


                Radiology and Pathology

                • Additional Pathology/Radiology providers are available to select as your preferred provider.
                  • Illawarra Radiology Group
                  • PRP Diagnostic Imaging
                  • Cervical Screening Test types have been introduced to replace the outdated pap-smear test type.

                Letter Writer Templates

                • A new template GP Eating Disorders Plan (EDP) has been added to the Letter Writer and can be accessed from the search field.

                Transaction History Screen

                • The default setting for the transaction history screen of each patient filters to the status ‘All’ instead of ‘Unpaid & Unfinalised’.

                Outstanding Balance Report

                • The Outstanding Balance Report now splits any item billed against the Healthcare Provider (HTP) and items billed to the Centre (CTR). CTR items now appear as additional line items in the third section of the report.

                Bug Fixes

                SMS Reminders

                • For sites with over 200 user accounts, SMS reminders can now be sent.

                Helix Release Notes – 5 March, 2020


                Patient Timeline

                • Pagination has been added to the Patient Timeline, which means you can navigate between pages quickly to find the information you are searching for. Now, when scrolling through the timeline, if you view a document and then return to the timeline the scrollbar position will be saved.

                Radiology and Pathology

                • Additional Pathology/Radiology providers are available to select as your preferred provider.
                  • Engadine Medical Imaging


                • The claim number/ID field has been moved underneath the employer field, ensuring you have an easier time when using the Worker Compensation template.

                Bug Fixes


                • We’ve improved the process of inputting consult information. When you navigate away from the consult screen, your notes will be stored, and will be there when you return to that screen. This will help you to resume your consult as normal.

                Appointment Book

                • We’ve updated the daily appointment count, ensuring you can see how many appointments are on that specific day.

                Helix Release Notes – 6 February, 2020



                • Admin users are not directly associated with a Centre and therefore cannot resubmit immunisation claims. To prevent this, a new tool tip has been added.

                Medicare Claiming

                • Colour-coding now indicates whether amounts paid by Medicare reflect what you claimed. Lower amounts are displayed in red. Equal or higher amounts are displayed in green.


                • The current date can now be used as a patient’s date-of-birth.

                Radiology and Pathology

                • Additional Pathology/Radiology providers are available to select as your preferred provider:
                  • The South Coast Ultra Sound
                  • Woonona Medical Imaging


                • An HCP can now perform an exclusion query during search queries. For example, you can search for all patients over 65 years who have NOT had a flu vaccination in the last year.
                • The ability to delete previously saved reports / search criteria has now been added.

                Bug Fixes


                • The notes field doesn’t appear when the text has been removed.


                • Improved performance for the Transaction Payment Report.


                • The receipts in the banking section now display up to 200 records rather than previous limit of 60 records.

                Helix Release Notes – 23 January 2020


                Patient Queue

                • Move patients around the Patient Queue using drag-and-drop.


                • Additional Quality Control applied to patient and vaccination data transmitted to the Australian Immunisation Register.
                • Immunisation records are transmitted to the Australian Immunisation Register 6pm daily

                Patient Demographics

                • A baby’s age is now displayed in completed weeks up until 4 months.

                Template Management

                • You can now add patient Clinical Summaries anywhere in a letter to suit your preference.
                • You can now drag and drop Clinical Summaries (previously called “Attachments”) in any order and to any location in the letter template, and they will appear in this order in new letters based on this template.
                • Read more about Template Management.

                Letter Writer

                • Based on your feedback, we’ve made an exciting update to the style of the Clinical Summary tables in the Letter Writer.

                * The new Letter Writer features are currently only available to select group of customer systems. Please contact us for more information.

                Radiology and Pathology

                • Additional Pathology/Radiology providers are available to select as your preferred provider.
                  • Australian Clinical Labs (General Pathology)
                  • MERCY IMAGING REQUEST
                  • Express Cardio Services
                  • Genesis Care-cardiology templates

                NSW WorkCover Templates

                • The text limit of free-text areas for the NSW WorkCover Template has been increased from 70 to 300 characters. An Auto font size feature is enabled which shrinks the font size where needed to ensure that (up to) 300 chars fit into the text boxes. We suggest you use the ‘free text’ area at the bottom of this template if you require further space, until a more flexible template becomes available.

                Patient Search and Reporting

                • Past Conditions / Ceased Medications: Search for patients who have had a previous condition or who have ceased medications.
                • Allergies / Vaccinations: Search for patients with specific allergies or who have been immunised with a specific vaccine.
                • Save: Save the search criteria / reports you use frequently to reduce time to access this information

                The patient search / reporting tool is being rolled out to the practices in a staggered approach and will be available to all practices in the next two weeks. See more about Patient Reports in Helix.

                Bug Fixes

                MBS/DVA Subcategory Integration

                It was discovered that the following groups and subcategories had to be added to the Helix MBS/DVA fee file upload manually by customers. These are now incorporated in the MBS fee file upload.

                Group ID /SubGroup ID:

                • A30 / 5,6,7
                • A36 / 1,2,3,4
                • I3 / 18
                • I4/2
                • M16 / 1,2,3,4,6