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Clinical Updates

MDExchange migration (eRx, HealthLink)

1 May, 2024

The MDExchange server will be migrating soon, which provides access to the following services:

  • eRx (ePrescribing)
  • HealthLink (eReferral and pathology requests/results)

If you practice uses ePrescribing or HealthLink eReferrals within MedicalDirector Clinical, it is important that you contact your IT provider to check how your practice accesses these services.

For practices with firewall restrictions or IP address whitelists, two new IP addresses need to be allowed to ensure uninterrupted access.

When will this change happen?

The MDExchange server will be migrating soon.  This page will be updated when a migration date is set.

What does our practice need to do?

Contact your IT provider and seek advice on how your practice accesses the MDExchange server.

What does our IT provider need to do?

If the practice accesses the MDExchange server via IP addresses, the following IP addresses should be whitelisted:

113.11.235.174
113.11.235.176

Please note that mdexchange.com redirected to the new IPs from 15 May 2024. If the domain name is already whitelisted then access will continue unaffected.

Frequently asked questions

  1. Do we need to change the current Ports with the new IP Addresses?
    No, please refer to our help guide on Firewall Rules for MedicalDirector Software to find these details.
  2. Do we need to add the IP Address under TCP or UDP Protocols?
    As we recommend, please reach out to your IT provider for assistance, as this does depend on your environment.
  3. What if I don’t have an IT provider?
    Unless you have intentionally setup firewall rules, there is no action required and access to MDExchange will continue unaffected. Please refer to our IT Partners page if you want to find an IT provider in your area.

May 2024 Clinical Drug MDref Update

1 May, 2024

The May 2024 MDref drug database and content update for MedicalDirector Clinical is now available and current from 1 May 2024. The update is a fully rebuilt MDref drug database, CMI (Consumer Medicines Information), PI (Product Information) and updated MedicalDirector Clinical content.

We strongly recommend that you update your MDref database every month. Monthly PBS changes, including new items, Streamlined Authority changes and PBS pricing details, are included in the monthly MDref update. Without this data, you are at risk of creating invalid PBS scripts.

Download May 2024 Drug Update (966 MB)

This update also includes the following:

  • Updated Pathology List
    • Capital Pathology
    • Clinipath Pathology
    • Southern Pathology
  • Several Template Updates
    • Heartscope Cardiology referral
    • Heartscope LFT and Sleep Referral
    • Western Cardiology Patient Referral Form
    • Referral Form – Go4Fun
    • Silverchain SE NSW Care Coordination Service
  • Removed Templates (at vendor request)
    • Perth Cardio Institute – Heart Failure Referral
    • Advara SleepCare (QLD)
    • VCS Pathology request form

Prerequisites:

  • This MDref update can only be applied to MedicalDirector Clinical 3.12.1 (or above).
  • The update is quite a large file, ensure you allocate sufficient time for this update.

Upgrade to the latest version of Clinical & Pracsoft

Take advantage of the latest features in MedicalDirector Clinical & Pracsoft 4.3

  • Emails can now be sent with PDF attachments, can be password protected and can be sent directly from the patients file
  • Send email directly from the patient’s record
  • Add Progress Notes from anywhere in the patient workflow, via a new floating panel
  • Record a patient’s gender identity and preferred pronouns
  • Three new, intelligent tools now appear pre-installed within your Smartbar (Sidebar)

Learn more and upgrade today

June 2024 Clinical Drug MDref Update

1 June, 2024

The June 2024 MDref drug database and content update for MedicalDirector Clinical is now available and current from 1 June 2024. The update is a fully rebuilt MDref drug database, CMI (Consumer Medicines Information), PI (Product Information) and updated MedicalDirector Clinical content.

We strongly recommend that you update your MDref database every month. Monthly PBS changes, including new items, Streamlined Authority changes and PBS pricing details, are included in the monthly MDref update. Without this data, you are at risk of creating invalid PBS scripts.

Download June 2024 Drug Update (971 MB)

This update also includes the following:

  • Updated Pathology List
    • Capital Pathology
    • Sullivan Nicolaides Pathology
    • Melbourne Pathology
  • Several Template Updates
    • Ramsay Clinic New Farm Mental Health Referral (New)
    • Workers Compensation Certificate of capacity TAS (Updated)
    • Direct Endoscopy Gastroenterology referral (Updated)
    • Perth Cardiovascular Referral (Updated)
  • Removed Templates (at vendor request)
    • Docto Specialist Telehealth

Prerequisites:

  • This MDref update can only be applied to MedicalDirector Clinical 3.12.1 (or above).
  • The update is quite a large file, ensure you allocate sufficient time for this update.

MyMedicare update for Clinical and Pracsoft

Department of Health and Aged Care (DoHAC) and Services Australia have been engaging with the sector, including the Medical Software Vendors Industry Association (MSIA), to agree the design specifications for integration of the MyMedicare initiative with patient management software.

While we wait for the specifications, we’ve developed the following interim solutions:

A New MyMedicare Registration Template: We have implemented a template to minimise the impact on patient registration. When you want to register patients for MyMedicare, we have created a form that will auto-populate to help streamline your workflow. These templates can now be accessed in Letterwriter by simply searching for ‘MyMedicare’ under the ‘Supplied’ tab. 

A New MyMedicare Registration (check box)In the upcoming MedicalDirector Pracsoft 4.3 release, there will be a check box to identify your patients who are registered with MyMedicare.

Note: This will require a manual updating of the field using information from Services Australia.

Smart Visual Dashboards: There will soon be new metrics added to our Smart Visual Dashboards in an update which will help support your practice in identifying patients who are eligible for MyMedicare, along with those who will get the most value from joining the program. Get your practice started with Smart Visual Dashboards.

Other Useful Links:

Telstra Health is consistently engaging with representatives from the Department, Services Australia, and our industry association to emphasise the urgency of progressing this work as quickly as possible.

Enabling ePrescribing in Clinical

Step 1: Initial Setup

The Practice

Each practice must have an HPI-O (Healthcare Provider Identifier – Organisation) number, which must be entered in the associated field on the Practice tab in Clinical under the Tools menu.

The practice also requires that eRx Script Exchange is setup on the practice network.

Practitioner

Each registered practitioner must have an HPI-I (Healthcare Provider Identifier – Individual) number, which must be entered in the associated field within the Practitioner’s details.

Step 2: Software upgrade

Upgrade now

Government recommendations for ePrescribers

Communication with your local pharmacies is critical – this will ensure everyone is ready to write and dispense an electronic prescription (noting some pharmacies may require more time and resources to get their dispensing workflow ready). Patients may experience a delay in accessing their medicines including having to return to general practice for a paper prescription if this step is not undertaken.

It is recommended that you confirm that pharmacies in your local area are ePrescribing-enabled, and communicate this to patients when using this form of prescription.

Free on-demand webinar

For a full demonstration of the electronic prescribing process in MedicalDirector Clinical, a webinar recording is now available to watch on-demand.

Watch now

Support Docs

For more support, use the LiveChat widget below.

MedicalDirector Insights 1.9.0 Update

MedicalDirector Insights 1.9.0 is now available for your practice to meet the latest Department of Health requirements for PIP-QI, nKPI and OSR reporting for the June 2024 reporting period.

What do I need to do?

  1. Download and run the .exe file, then follow the instructions as prompted for installation.
  2. Once the new MedicalDirector Insights 1.9.0 version has been installed, you will need to generate a new Ad-hoc collection before you run your nKPI reports.
  3. Navigate to Reporting, and then click nKPI’s. Please review the output of the report and record any unexpected results.
  4. Submit your nKPI report to the Health Data portal.
  5. Log into the health data portal
  6. Locate your new nKPI submission and review the results.

Simply download and run the file on your workstation.

Download (EXE 50MB)

View Release Notes

View nKPI Technical Documentation

View OSR Technical Documentation

Upgrade Prerequisites

  • Clinical & Pracsoft 3.16+
  • Workstation – Win 7 and above
  • Server – Win 2008 and above
  • Database – SQL Server 2005 & above