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Upgrade to the latest version of MedicalDirector Clinical & Pracsoft

We are excited to provide your practice with the
latest version of MedicalDirector Clinical & Pracsoft

⚠ Notice:
To maintain access to the AIR, all practices must update their Clinical and Practice Management Software to version 4.3a R2 by 24 October 2025
Upgrade now

Ready to upgrade?

Select the version your practice is currently running to download the file you need to upgrade.

Important: Do not install this upgrade if you use Microsoft Server 2012 or an earlier release. This upgrade can't be installed because it requires Microsoft Edge WebView2 Runtime, which is not supported by Server 2012 and earlier releases. Please consider upgrading to Server 2016 or above, if this is not an option for your practice please contact our support help desk to discuss alternative options.

The installer can only be applied to version 4.3 or higher. It is all you require to upgrade to version 4.3a R2.

Download 4.3a R2  (687MB EXE)

View system requirements
View upgrade checklist
View Clinical release notes
View Pracsoft release notes

Click here to see where to find your current version.

Video Guides

Everything new to Clinical and Pracsoft v4.3a

View Clinical user guide

View Pracsoft user guide

How to Upgrade

Prepare your practice to upgrade

System Requirements

Systems Requirements assist practices in identifying their computer hardware, Operating System and software requirements for this release.

View system requirements

Upgrade Checklist

The following checklist contains some important things to take consider before you upgrade to the latest release of MedicalDirector Clinical & Pracsoft.

View checklist

What's new in
MedicalDirector Clinical & Pracsoft v4.3a

  • Permissions for Users to Send Email & Send Password Protected Email
  • Search for patients in Clinical via Medicare Number & Phone Number
  • New Patient Record Customisable Icons
  • New Alternate Email Address Field
  • New 'Add Oustanding Action' Button in Holding File
  • Ability to Check for Unactioned Correspondence for the Patient from the Patient File (via the addition of a Holding File tab)
  • New 'Add Recall' Workflow Option
  • New 'Alternate Email' Field in Letter Writer
  • New 'Print, Save and Close' Button in Letter Writer
  • New Filters in Export Patient Workflow
  • New Informational Message

  • New Smart Visual Dashboards icon
  • Mobile Number and SMS Opt-In from Waiting Room
  • Waiting Room SMS Templates
  • Customised Printed Columns
  • Practitioner Name Inclusion alongside User Code
  • Updates Fees from within Application
  • Removing Unused Columns from Fee Listing
  • Additional 'Alternate Email' Field
  • Prepare Your Practice to Upgrade
  • Upgrade Process Checklist
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