About Secure Message Delivery with Helix

Helix provides secure document transfer for letters such as referrals you wish to send to specialists. These are currently sent via HealthLink, with other providers to come.

Setting Up Secure Message Delivery

Current HealthLink Account Holders

There is no setup required for existing HealthLink customers.

 

Users Without a HealthLink Account

1.      Apply for a HealthLink account using this form (PDF).

2.      HealthLink will contact us with the details we need to complete most of the setup for you. There is no action required on your part at this time - we will email you when we're ready to activate HealthLink in Helix for you. Keep this email, as we'll need you to reply to it after HealthLink has been set up.

Creating and Sending Secure Documents

1.      From within a patient's record, open Letter Writer, and select the type of letter you wish to create. In the following example we have selected a Specialist Referral.

o      Complete the form as desired.

 

2.      Click The Send Document  window appears.

o      To select a recipient, click .

3.      The Directory Lookup window appears.

o      Note that only one recipient at a time may be selected.

o      You can search for recipients by first name, last name, specialty, and location.

o      Currently only recipients from your HealthLink directory can be selected. In a future release of Helix you will be able to select recipients from your Helix Address Book.

 

4.      Once you have located the recipient you wish to send the letter to, click to confirm their selection.

 

5.      The Send Document window appears.

o      Before sending the document you have an opportunity to include additional addressees in the CC field.

o      By default, the Subject field displays the name of the document, the main addressee and their specialty (if applicable). Edit this as desired.

 

6.      To send the document, click .

7.      The document  will appear in the Actions panel, along with the status of the SMD message.

o      From here you can print the document should you wish to give the patient a copy.

o      Such documents also appear in the SMD Outbox, within Message Centre.