How to choose the right technology to empower your team
Behind every successful clinical practice is a great technology platform, but while the right technology can help your practice scale new heights, the wrong technology can be a source of endless frustration, not to mention a drain on time and resources.
Here’s how to make sure you choose technology that will empower your team, and help you achieve the highest possible standards of patient care.
Step 1: Identify your current needs
Just like no two patients are the same, no two clinical practices have identical needs when it comes to technology. We all have different processes and priorities, and it’s important to determine exactly what yours are before you start shopping around.
Here are a few questions you may want to consider:
- Are there any current gaps in your capabilities? For example, is your team relying on phone or Skype for virtual consultations? Perhaps your patients have told you that they would like to book appointments online, but you’re not set up for online bookings. The right technology can plug those holes, but first you have to know where they are.
- How efficient are your workflows? Could they be improved by streamlining and reducing double handling of patient information? Maybe automation could speed things up and free up your team so they have more face-to-face time with patients. The right technology will speed things up where they could be faster, and avoid disrupting the flow where things are going smoothly.
- How empowered does your team feel right now? Are clunky systems slowing them down? Are they struggling with burnout and would more flexible working options help with this? Talk to them and find out what they need to work effectively. Getting them involved from the start may help combat any resistance further down the track.
Once you have identified your technology needs, you will find it a lot easier to narrow down your options to find the solutions that will best help your team and patients.
Step 2: Determine your future needs
Technology is a significant investment for any clinical practice. If you’re going to get long-term value from your investment, you need to choose technology that you can use both now and in the future.
For example, do you need a solution that you can scale up and down as your practice grows, or is your team likely to stay the same for the foreseeable future? Cloud platforms are excellent for agile businesses that want the ability to increase or decrease capacity at the drop of a hat. If you are thinking of expanding into offering telehealth or other services, you will want to find a flexible solution that can be adapted to suit your future plans.
Alternatively, if simplicity is what you’re after and your practice is not likely to change then you may want to avoid investing in technology with a lot of unnecessary features that you’re never going to use.
Step 3: Evaluate your options
Before you commit to a technology solution, ask yourself:
- Will it enhance the patient experience? Patients are the core of any clinical practice and the last thing you want is for them to be inconvenienced by an inefficient or overly complicated system. On the other hand, you can enhance their experience by making it easier than ever for them to book appointments, get test results and prescriptions and participate in things like telehealth consultations.
- Will it add value to our organisation? Will your technology help your team do their jobs more effectively and see more patients? Perhaps it will allow them to offer better standards of patient care or adopt a more flexible approach that will add value across the organisation. Make sure whatever technology you choose will add value and improve the quality of care you offer your patients, the ability of your team to do their jobs effectively, or ideally both!
- Is the support enough for our needs? If you’re introducing a new technology to your team, it’s important to make sure they get the support and training they need to use it with confidence. Choose a provider that offers tailored support, with extended hours if you’re going to be working on weekends.
Finding the right solution for your practice will take careful planning and thought but it is well worth it in the end. By empowering your team, you can help them care for their patients more effectively, and everyone can enjoy the benefits of a more profitable, efficiently run practice.
Chat to a practice consultant about your needs today. Contact us.