Overview

When you send an SMS message to a patient from Bluechip, you can indicate that it came from your Practice using a special tag known as an Alpha Tag. Think of an Alpha Tag as the sender's 'name'. Recipients of SMS messages sent from your practice will see your Alpha Tag in place of your practice's phone number. This helps your patients to easily identify messages sent from your practice, offering them peace of mind, and reinforcing your brand recognition.

 

Registering Alpha Tags

To register an Alpha Tag for Bluechip you must:

• Record the Alpha Tag within your MessageNet account. MessageNet is the SMS provider Bluechip uses for SMS communications. See Registering for SMS Reminders for more information.
• Record the Alpha Tag within Bluechip's SMS settings.

 

Recording Alpha Tags with MessageNet

1.     Log onto your MessageNet account.

2.     Locate Settings > Numbers.

3.     Locate the Alpha Tags section, and click Add a Tag to register a new tag for your Practice. Proceed through the registration process.

o      Each Alpha Tag must be unique and consists of 3-11 characters.

o      Once your chosen Alpha Tag is approved it will appear in the Approved list, an example of which is shown below.

4.     With your Alpha Tag approved, you can now record it in Bluechip.

 

Recording Alpha Tags in Bluechip

Before you record an Alpha Tag in Bluechip, ensure you have registered it with MessageNet first.

1.     Select SMS > Setup SMS Reminders.

2.     Select the Registration Details tab.

3.     Within the Alpha Tag section enter your desired Alpha Tag into the space provided.

4.     Click OK to save.