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Helix Updates

Helix Release Notes – 23 June, 2023

23 June, 2023


PIPQI Self-Service: This feature now enables users to automatically generate and download the reports to submit as part of the Practice Incentive Program.

Rescheduled Appointment SMS Reminder: Enables users to send an SMS reminder to patients if an appointment has been rescheduled from Helix.

Multiple replies to SMS Reminders: 

  • Enables users to view multiple replies from patients in Helix (on the appointment timeline).
  • Enable users to view whether a patient has confirmed, declined or responded with an unclear message.
  • When a patient responds to an SMS with an ‘unclear’ message, it will turn orange. The patient can then be followed up with directly.