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Helix Release Notes – 22 June, 2023

22 June, 2023

Action to take – Customer NPS survey 

The survey is a valuable tool designed to measure customer satisfaction and loyalty by asking a simple question: “How likely are you to recommend Helix to a friend or colleague?” Responses are on a scale of 0 to 10, with 0 representing “Not at all likely” and 10 indicating “Extremely likely.”

To make participation as convenient as possible, we have integrated the NPS survey into Helix using a user-friendly widget. The process is quick and should only take a few minutes of your time and all responses are anonymous. See our privacy policy.

Upon logging into Helix, you will notice a prominent section where you can access the survey and provide your feedback.

We highly encourage you to take part in this survey, as your feedback plays a pivotal role in our ongoing commitment to delivering a superior user experience. The insights gathered from this survey will help us prioritize future updates, address any pain points, and ultimately make Helix application better for you and your practice.

New feature 🎁

Financial reports – New Transaction Payment report: The new Transaction Payment report provides comprehensive transaction payment data, including payment date, amount, payment type, and patient information. The report is customisable and can be filtered by date range, payment type, and provider, resulting in an improved user experience.
The report is accessible via the reports page in Helix under Financial reports. Users will have access to both the new and deprecated Transaction Payment reports for the purpose of comparison until such time that the new report supersedes.

Bug Fixes  🐛

  • Reduced the number of API calls being made when viewing batch exceptions: Addressed an issue when viewing batch exceptions, which can lead to performance degradation if simultaneously performed by multiple users.

  • Delete prompt when updating and changing the ‘Billing type’ from Appointments: Resolved a bug which occurs when saving and updating the ‘Billing type’ while creating an appointment.  The error prompt that the ‘appointment will be deleted’ has now been removed.

  • Filter batch exceptions by HCP users: Fixed searching claims by HCP username in batch tab

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