Helix Release Notes – 2 November, 2023
2 November, 2023
Optometrist added to assign list: Optometrist has been added to the “Assign professional” drop down text line.
Dietitian added to address book: Dietitian has been added to the address book.
Dynamic Appointments: You can now manage your appointments and customise appointment types that are suitable to your practice.
You can customise:
- Different appointment types
- Appointment durations
SMS appointment reminder schedule:
Previously, SMS reminders were sent in a batch at 9:00am, either one or two business days prior to appointments, based on centre settings. This has now been changed to a frequency of every 24 hours or 48 hours.
We have also removed the batching process, allowing SMS reminders to be captured and sent throughout the day.
- For example, if an appointment is scheduled for 10:00am Wednesday and reminders are set to 24hrs prior, the SMS reminder is sent at 10:00 Tuesday.
- Or, if an appointment is scheduled for 1:00pm Saturday and reminders are set to 48hrs prior, the SMS reminder is sent at 1:00pm Thursday.
We’ve also removed business day only SMS logic. This means that SMS reminders may now be sent over the weekend as necessary.
This improvement is intended to support clinics operating during weekends, telehealth practices in different time zones, and those conducting appointments outside of traditional business hours.