Holiday Support Hours
Thank you to our customers for your support in 2023. It’s a privilege to enable you to provide ideal healthcare every day!
Below you will find the timetable for general customer support during the summer holiday season.
Customer Support Hours AEST (QLD timezone)
| Date | Time |
| Sat 23 - Tue 26 Dec | Closed |
| Wed 27 Dec - Fri 29 Dec | 9am to 5pm |
| Sat 30 Dec | 8am to 2pm |
| Sun 31 Dec - Mon 1 Jan | Closed |
| Tue 2 Dec - Fri 5 Jan | 9am to 5pm |
Bluechip Onboarding team will be on shutdown period and non-operational effective from the 22nd of December through to the 5th of January inclusively.
Helix Onboarding team will be on shutdown period and non-operational effective from the 22nd of December through to the 5th of January inclusively.
Helix Hypercare will be operating on reduced staff effective from the 22nd of December through to the 2nd of January inclusively.
Helix Onboarding and Hypercare hours AEST (QLD timezone)
| Helix Onboarding | Helix Onboarding | ||
| Fri 22 - Sun 7 Dec | Onboarding Shutdown | Fri 22 Dec | Hypercare Operational - Reduced Staff |
| Jan 8 Jan | Resume normal hours | Sat 23 - Tue 26 Dec | Refer to Customer Support times |
| Wed 27 - Fri 29 Dec | Hypercare Operational - Reduced Staff | ||
| Sat 30 Dec - Mon 1 Jan | Refer to Customer Support times | ||
| Tue 2 Jan - Sun 7 Jan | Hypercare Operational | ||
| Mon 8 Jan | Refer to Customer Support times |
Bluechip Onboarding hours AEST (QLD timezone)
| Bluechip Onboarding | |
| Fri 22 Dec - Sun 7 Jan | Onboarding Shutdown |
| Mon 8 Jan | Resume normal hours |