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Quick tips to boost obstetric patient care

When it comes to continuity of care, a personalised healthcare experience and better patient outcomes, expectant mums need that extra special touch. In this article, we take a look at a few simple ways you can improve obstetric patient experience.

1. Hire the right staff

First impressions count, so a friendly greeting from your staff at reception sets the tone for the visit. Ensure all specialists, nurses, support staff and team members understand that patient satisfaction is a priority for your practice. You can even consider sending them to customer service training to instill a culture of patient engagement and satisfaction within your practice.

Importantly, your staff should also trained on how to use your practice management software proficiently, and also know how to maintain and protect sensitive health records.

2. Enhance the waiting room experience

Simple décor elements and distractions can help distract both an anxious mum and her partner, but you can also enhance the patient waiting room experience by avoiding lengthy waiting times.

Online specialist appointment solutions like Bluechip not only enable patients to easily book and update appointments, but also enable specialists and support staff to see all upcoming bookings at a glance from one centralised system, helping manage a busy workflow of a specialist practice.

Make it quick, simple and easy for parents to interact and engage with your practice by leveraging the latest technology. Try creating a simple and easy to use patient portal on your website, so patients can easily access health records, obtain test results, make online appointments and submit queries.

3. Educate and inform

Empower better obstetric care by offering your patient’s patients with the best resources to educate, inform and empower them through their pregnancy. Provide digital resources and printed copies of factsheets, and ensure content is up to date and easily accessible. Having answers to common ‘FAQs’ on your website can also help guide your patients outside appointment times, freeing up the booking slot for you to answer the more complex questions that your patients may ask.

Patient Engagement Survey 2018

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