The ultimate guide to practice leadership and staff management
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The ultimate guide to practice leadership and staff management

In a busy medical practice, leading and managing a growing team can be incredibly challenging, especially if your authority is being questioned, or you’re dealing with particularly difficult staff. We spoke to practice managers, HR leaders and communications experts to uncover 10 helpful resources that offer valuable leadership, communication and staff management guidance.

HBR Guide to Delivering Effective Feedback

Published by the Harvard Business Review, this practical guide offers actionable advice on everything from delivering detailed on-the-spot feedback, to determine if your employee is ready for a promotion.

Read widely by HR leaders and Practice Managers, this guide offers a breadth of tools to tackle problem employees, coaching star performers and giving effective feedback without the stress.

How to Win Friends and Influence People, by Dale Carnegie

Dale Carnegie best-seller is an all-time classic that is easy to read, and help you to achieve skills essential for good leadership. It dissects how to get out of a mental rut, discover new ways to thinking, acquire new visions, make friends easily and quickly, win people to your way of thinking and increase your influence and your ability to get things done. Often cited as a good source of tips for people who struggle to work with difficult people in the workplace, it offers practical advice on how to handle complaints, avoid arguments and become a better communicator.

Motivating Employees, by Daniel Kehoe

Written by leading management consultant Daniel Kehoe, this book contains many relevant and inspirational articles that guide you to ‘ignite your people to peak performance.’

Revised and combined to cover the hardest parts of a manager’s or team leaders’s role, this resource focuses more on practice than theory and has been rated 9/10 by the Women’s Leadership Forum.

The One Minute Manager, by Ken Blanchard

For decades, The One Minute Manager® helped millions of managers achieve more successful professional outcomes. The new edition is based on the timeless business classic, but is updated to help today’s readers succeed more quickly in a rapidly changing world.

It takes into account the exponential rise of technology, global flattening of markets, the need for ‘instant communication’ and pressures on workforces to do more with less—including resources, funding, and staff.

The Mindful Leader, by Michael Bunting

Offering ‘7 Practices for Transforming Your Leadership, Your Organisation and Your Life,’ this book offers an inspirational guide for self-aware leadership. The book aims to simplify mindfulness principles and link them solidly to business benefits, including how to:

  • Improve your leadership skills via context-specific mindfulness practices
  • Learn mindfulness from a practical perspective, with real workplace skills
  • Discover how leaders from around the world practice mindful leadership every day
  • Learn practices that deliver a deeper sense of integrity, authenticity, fulfillment and bottom-line results improvement

Leadership and Self-Deception, by the Arbinger Institute

Often cited as a great resource for helping to deal with the challenges of management and leadership, Leadership and Self-Deception reveals that there are only two ways for leaders to be: the source of leadership problems or the source of leadership success.

The book offers interesting insights into how leaders can stop undermining themselves – and what amazing things happen when they put to work all the behavioural skills, systems, and techniques that will bring success to both themselves and their working environment.

Seven Habits of Highly Effective People, by Stephen Covey

Feeling like a ‘firefighter’ every day managing a busy medical practice? Try taking a leaf out of the book, Seven Habits of Highly Effective People.

If you remember one thing about Stephen Covey’s bestseller, it is the classic time management matrix or quadrant. This article takes a look at how this matrix applies to practice management, and how practice managers can leverage this concept to empower workflow and reduce that dreaded ‘fire fighter’ feeling.

AAPM education resources and webinars

The AAPM have a wide range of events, educational resources and tools including webinars that cover everything from leadership to hiring, managing and terminating staff.

Some relevant webinars include: Owning your Leadership Style, Onboarding New Staff and Performance Management.

Staff Performance Management Webinars, Medical Business Services

Medical Business Services offers a range of helpful webinars and resources to help practice managers with staff performance and development, resolving workplace issues, dealing with difficult conversations and managing underperformance.

MedicalDirector’s resources and guides

MedicalDirector offers a wide range of white papers and ebooks and articles covering everything from how to start and manage a new medical practice, to tips and advice to run a medical practice more efficiently and guides on effective practice management leadership.

Fair Work Australia

Fair Work Australia run by the Fair Work Ombudsman offers a breadth of information as to workplace rights and obligations, including employee entitlements, guides to the termination of employment, as well as how to calculate wages, salary and leave.