Why every software user needs their own username and password
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Why every software user needs their own username and password

Medical practices are busy places, often with multiple reception staff – some working part-time, as well as students. With so many people coming and going, it’s understandable that you would want to make your systems and processes as easy as possible. But for many practices, this means sharing system logins so multiple staff have the same username and password. 

Shared logins – simple convenience or security compromise?

Shared logins might make sense for convenience, but when it comes to security, it’s important to be aware of the risks. 

For example, what happens when a staff member leaves the practice? If they were using a shared login, they may still have access to your systems and sensitive patient information. How about if a current employee’s device security becomes compromised? With a shared login, it may be harder to detect where the breach came from, which could make it harder to fix.

The case for individual logins

When each user has their own username and password, it is much easier to keep your systems secure. If someone leaves your practice, you can remove their access straight away. If a user’s security is compromised through malware or some other means, you will be able to quickly identify the source of the problem. Once identified, you will only have to remove access for that one user, minimising disruption for everyone else. 

Shared logins and two-factor authentication

With so many software platforms introducing additional security features like two-factor authentication, individual logins are more important than ever. When you log in to your software using two-factor authentication, your mobile phone is linked to your login details. When you sign in, you will need to enter a verification code sent to your mobile for greater security. When you have multiple users sharing the same login, this process can cause a great deal of frustration, as the person receiving the verification code may not be the same person who is trying to log in.

Creating individual logins in your MedicalDirector software

We want to help you protect your patients and your practice software by maintaining a high level of security. With two-factor authentication coming to our platforms soon, now is a great time to make sure all your users have their own logins. Admin logins are free in MedicalDirector, so you can set up as many as you like. 

Do you have users sharing login details on your system? Set up additional admin users now.

Clinical Practice Security Summit 2020