Clinical Practice – Integrated Telehealth
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Clinical Practice – Integrated Telehealth

To our valued customers,

As the  COVID-19  situation  continues  to unfold, we  have been  listening attentively to the evolving needs of our customers and  working proactively on solutions  to support  general  practice in  Australia.  It’s clear that software, hardware, connectivity, and the flexibility to work remotely while maintaining the safety of both practitioners and patients will be integral.  

With  MedicalDirector  enabling over 70 million consultations annually through our software platforms  in Australia, we feel it is very important that we do something to help the effort.   

Today,  we are announcing that we will be providing fully integrated Telehealth capability into all our clinical platforms  for free* for at least the next three months. 

In Helix,  Telehealth consultations  are  seamlessly integrated into the clinical workflow. Patient history, notes, pathology and prescriptions sit alongside the  Teleconsultation  —  so  you have access to information  when  you need it, without needing to  switch between different  platforms. In MedicalDirector Clinical, Telehealth capability is accessible via the sidebar. The underlying technology allows for a secure patient-to-practitioner connection, greatly improving the safety of Telehealth. 

We  recognise  that some practices will have additional infrastructure needs at this time.  In light of  this, we have  proudly  reached an agreement with Microsoft to offer practices 15% off the Microsoft Surface Pro 7 for Business  i5/8GB/256 model and 20% off accessories,  including  type covers and  digital  pens.  

We have been working collaboratively with the NBN on a solution to support practices when conducting Telehealth consultations. Following the recent announcement by the Minister for Communications Hon. Paul Fletcher MP, the NBN will be providing free upgrades to general practices for the next six months. This offer will available to practices in the coming weeks.

In these ways, we hope to support your life-changing work while helping you reduce further infection by working remotely.  

Please  stay safe,  know that your work is so very much appreciated,  and if there is  anything  we can do to help support  you,  please reach out to our team.

Kind regards,

Matthew Bardsley
MedicalDirector CEO


*Charges may apply for Telehealth functionality at a later date. MedicalDirector will notify customers of these charges in advance. Charges related to SMS reminders continue to apply where this feature is used in conjunction with Telehealth.

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