FETCH! - Downloading Troubleshooting Tips

If you are having problems downloading results, try the troubleshooting tips below.

Is a connection being established?

Modem

o      If the modem does not dial, reset the modem. For external modems, press the on/off switch. For internal modems, restart the computer. If the modem still does not dial after trying this, contact your local computer support for further assistance.

o      If the modem is dialling but not connecting successfully, please call your Internet Service Provider and verify you have the correct details to login.

o      If the modem is dialling and connecting successfully, double-click the Internet Explorer icon on your desktop. Type www.snp.com.au in the address bar and press the enter key. If the web site does not load, please contact your local computer support or Internet Service Provider for further assistance.

Permanent Connection (Broadband/ADSL)

o      Double-click the Internet Explorer icon on your desktop. Type in www.snp.com.au in the address bar. If the web site does not load, please contact your local computer support or Internet Service Provider for further assistance.

Connected successfully but results do not appear in the clinical software

Please contact the Client IT Support staff to determine if the file path has changed or if the file has been downloaded successfully.

Prompts for missing results

For immediate re-transmission of pathology, please call the Sullivan Nicolaides Pathology Results department on 1800 777 877 ask for extension 8555 or ring (07) 3377 8555.

For all other inquiries about downloading your pathology results, please contact Client IT Support on 1800 100 769 or e-mail: fetch!@snp.com.au