Bluechip User Guide
Troubleshooting Letterheads

If you print an invoice, and the bottom section is blank, check the following:

o      In the associated letterhead template, ensure there is a footer section for that class of patient.

o      Check to see that the spelling of the class name in the [LHClass] and [ELHClass] fields exactly matches the spelling of the class name in the Class setup.

If you print an invoice or receipt, and discover the upper section is blank, edit the associated letterhead template and fix the missing square bracket(s) on the [LH][ELH] fields.

If you print an invoice or a receipt, and 'arsid123457' or similar appears on the printout, then you have probably used MS Word XP to edit the template. You will need to contact MedicalDirector Customer Care for assistance.

If you print an invoice or a receipt for a patient, and some details are missing from the footer section of the printout, check the following:

o      Has the missing piece of information been entered into the patient's file/account details?

o      Check to see that the spelling of the field name in the template exactly matches the spelling of the field name in the Class Setup. For example [N_Claim No.] will not work if the Class Setup field is 'Claim No', without the full stop.

o      Check to see that the field used in the template contains the correct prefix. For example the Class number field 'Claim No' must be entered as [N_Claim No] in the template. [A_Claim No], [D_Claim No] and [G_Claim No] would not work.

 

If you still require assistance, contact MedicalDirector Customer Care.