Letters in Bluechip are patient-specific and must be created via the Patient Explorer.
You will need to create three macros in MS Word on each workstation before you will be able to use the full functionality of Bluechip's correspondence. For more information refer to WP Macros.
If you have multiple patient files open, as well as one or more letters, when you close a letter Bluechip automatically returns to the file of the patient the letter was being written for. This will happen even if you have accidentally closed the patient's file while the letter was still open.