MedicalDirector User Guide
Connectivity Test

Before you first run MedicalDirector Automatic Update to update your installation of Clinical or Pracsoft, or the MDref, it is advisable to conduct a connectivity test, which checks the Notification Server and MedicalDirector Automatic Update Server for connectivity, and if issues are discovered, displays them in the window presented to you. The Connectivity Test can be used thereafter as a troubleshooting tool, if required.

1.      Locate and right-click the MedicalDirector Automatic Update icon  in your Windows System Tray.

If the MedicalDirector Automatic Update is not active, it is available via Start > All Programs > MedicalDirector > Automatic Update > Automatic Update.

 

2.      Select Connectivity Test from the options presented.

 

3.      The connectivity test commences, the results of which are displayed as it progresses.

 

4.      Click to exit the test.

o      If any issues are present, consider the article Environmental Configurations for MedicalDirector Software for assistance, specifically the information on Antivirus and Firewall rules for MedicalDirector software, as failures encountered during the Connectivity Test are likely to be caused by a block on ICMP or HTTPS connections to update.hcn.com.au, HTTP connections to download.hcn.com, or connections to your server on port 8121