Bluechip User Guide
Bluechip Release Notes - 2.11

The following information outlines the enhancements, modifications and fixes contained in Bluechip 2.11

This is a full update; Bluechip 2.11 can be installed over v2.9.xx or later. After successful installation of this update you will see the version number displayed in Bluechip’s title bar, as “Bluechip 2.11”.



o      Bluechip is now upgraded to be compatible with MS.NET Framework 4.5.2. It is a requirement that your computer has .NET 4.5.2 installed to run Bluechip 2.11. If the Bluechip Installation Wizard detects that you do not have .NET 4.5.2 installed, you will be prompted accordingly, and provided with a link to the Microsoft Web Site where you can download the .NET update.

o      Microsoft has withdrawn support for Microsoft SQL 2000. Therefore Bluechip will no longer support Microsoft SQL 2000 as from version 2.9. Please consult the guide ‘Recommended System Requirements for MedicalDirector Applications’ for information on Bluechip’s hardware/software requirements.  


o      Fixed an issue where an account could show an outstanding balance, when the actual balance was $0.


o      Resolved an issue where the default appointment slot size was not appearing correctly in the Appointment Book(s).

Each practitioner's default Appointment Slot Size (appointment duration in minutes) is recorded via the Appointment Slot Size text box (as shown in the image below). When viewing the appointment book such that appointments for multiple practitioners are seen simultaneously, the default appointment slot duration for all practitioners will reflect the shortest duration recorded here. In other words, if you have 3 practitioners, and their Appointment Slot Sizes are 40, 30, and 20 respectively, the default appointment duration displayed in the Appointment Book will be '20' for all practitioners.


o      Practitioners from a group are now displayed in alphabetical order.

If you elect to display a group of practitioners in the Appointment Book, the practitioners' schedules will be displayed in alphabetical order, as shown in the example below (e.g. Dr Ayers followed by Dr Kong).


o      Previously, when a deposit was printed, and reversed receipts would be incorrectly marked as “adjusted items after banking”. This has been corrected, and such items are now marked as “reversed items after banking”.

BC Secure

o      The Practice menu of BC Secure now provides a section for managing User Password expiry. Indicate whether you want user passwords to expire, and then set the expiry interval (a minimum of 30 days is offered, with increments of 30-day periods available, to a maximum of 360 days).


o      Permissions have been added for managing the adding, editing, and deleting of letters in patient records. These are located within a new ‘Correspondence’ section. These permissions are granted by default.


New Bookings Audit Report available.

New Show Audit button and Show Deleted Bookings check box on the Bookings window. Deleted bookings are displayed with a red strike-through. See Bookings for more information.


o      Fixed an issue where an error was generated when creating / modifying letters.


o      Includes the November 2016 MBS and RMFS fee updates

o      You can now enter Service Item numbers of up to 11 characters (increased from 8). All related fields in Bluechip have been modified to account for this enhancement.




o      Bluechip is now compatible with Windows 10.

o      An improved error log containing more-detailed information allows MedicalDirector Customer Service to provide you with a more-efficient and effective support experience.

o      Updated Bluechip's 'memory manager' component for improved performance.

o      The patient record now accounts for patients who go by a single name (as opposed to the First-name/Surname combination). For such patients, tick the Single Name check box. The Surname field changes to display “Name”. Enter the patient’s name into this field.


o      Scan consisting of multiple pages can now be opened in your Windows’ default image viewer.

Invoicing for Assistants

o      Modification to Invoicing Process for Assistants.

Previously, Assistant Items were added to the invoice of the Principal Provider, and submitted to Medicare as a single claim. From Bluechip 2.11, this process has changed. In summary, the procedure is now as follows;

1.      Create the invoice for the Principal Provider first. Do not add Assistant Items to their invoice.

2.      Issue the invoice, and then submit the claim to Medicare. It is advisable that you wait for the claim to be processed completely before invoicing for the Assistant, to allow for any issues that may occur.

3.      Then, create a new, separate invoice under the Principal Provider for the Assistant, invoicing for either of the Assistant Items '51300' or '51303'.

4.      Issue the Assistant’s invoice, and then submit this claim to Medicare also.

Detailed instructions are available in the Bluechip Help, by pressing F1 and then searching for “Invoicing for Assistants”.


o      Assistant’s name now appear on printed invoices.

Online Claiming

Support for In Hospital Claiming

Bluechip now supports In Hospital Claiming (IHC) with Eclipse, allowing private hospitals and day-surgeries to submit a claim in relation to the patient's hospital stay (accommodation and miscellaneous items such as prosthetics).

Comprehensive instructions for configuring Bluechip for IHC, creating estimates, submitting claims, and    reporting are available within the Bluechip Help; press F1, and search for “In Hospital Claiming” or “IHC”.

Support for Online Eligibility Checking

Medical Director Bluechip now supports Online Eligibility Checking with Eclipse, allowing hospitals, day-surgeries, and health professionals (practitioners) to check the out-of-pocket expenses (excess, exclusions, and co-payments) associated with the patient’s hospital episode, and the Medicare and private health insurer benefits payable for the medical services

Comprehensive instructions for the types of eligibility checking  available and submission of Online eligibility check and OEC report retrieval are available with Bluechip; press F1, and search “Online Eligibility Checking”

Support for Multiple IMC ORG (Fund Payee) IDs

If your Health Fund requires that each bank account you use is issued with a different ORG ID, you can now enter this information into the IMC ORG (Fund Payee) ID tab of the ECLIPSE-IMC Setup window. Within the Bluechip Help; press F1, and search for “Configuring ECLIPSE Access and Patient Verification”.

The ORG (Fund Payee) ID also appears within the Invoice / Payment Details section during claim submission:

Note that prior to Bluechip 2.11, it was not possible to record multiple ORG IDs for a practitioner i.e. previously, each practitioner could have only one ORG ID recorded against their name, regardless of how many bank accounts they used.

After upgrading to Bluechip 2.11, any ORG ID recorded for a practitioner previously, will now be saved against each of their bank accounts on the IMC ORG (Fund Payee) ID tab. Please check this tab, ensuring that the correct ORG ID for each bank account for each practitioner is recorded.


o      Reports for In-Hospital Claiming are now available;

       In Hospital Claim Payment Report

       In Hospital Claim Processing Report


o      The Banking History report can now be printed in .csv format.


o      The Banking History report can now be sorted by ‘Banking Date’ or ‘Banking Slip Type’. If you choose the latter option, banking by 'cheque' will appear first on the report, followed by 'cash'.




Surgical Partners

Surgical Partners is the Financial Management Platform for Medical Practices and their Doctors.

The solution integrates with  major accounting packages, such as Xero, MYOB AccountRight Live, and Quickbooks Online, via the Surgical Partners Integration platform.

The integration of MedicalDirector’s Bluechip with Surgical Partners’ Integration platform  addresses three common challenges faced by Medical Practices:

o      The manual entry of practice revenue and balance sheet data into accounting systems;

o      The problem of reconciling practice bank accounts with recorded receipts, given high transaction complexity and volumes; and

o      The splitting of Practitioner Billings into practice share (commonly known as Facility Fees) and Practitioner share for contracted clinicians.

See more about Surgical Partners at


Modifications to Template Field Names and Behaviour:

The template field “Full Name and Address” has been renamed “Full name and default address”. A patient’s default address (residential or postal) is indicated in the Patient Details window of their record.

The two template fields named “Full Address” are now named “Residential full address” and “Postal full address”. When these fields are used, they print the patient’s residential address or postal address respectively, regardless of which address is flagged as the default in the patient’s record.


o      The VMoney extract handles patients with a single name.

o      The AUID can now be sourced from a custom field;

       Add the AUID field when you setup the VMoney class, as shown below.



       Then, when you create the VMoney account for the patient, you can record the AUID number.

o      You can record the exact time each service was performed, by clicking within the Service Text field, and then clicking the   button that appears, as shown below. You can enter the exact time there, and an explanation if you wish.

       If you do not enter the exact time for each Service Item, the time at which the invoice is created will be used instead.

Waiting List

Modification to Waiting List window

Previously, the waiting list could only be filtered by Provider, and could not be sorted. The Waiting List can now be filtered by Location. All the columns in the waiting list can now be sorted by Date, Patient, Duration, Practitioner, Type, Location, Urgency, and Comments, by clicking on the column header. Waiting list reports can also be printed in .csv and .rtf format.