MedicalDirector Knowledge Base
PKI Certificate Installation and Renewal - for Pracsoft and Bluechip

Create a New 'Store' for your Location (Site) Certificate

The following instructions are for installing a Location Certificate if you have never installed one before on your system. If a Certificate Store has not previously been created on your system, the Store Setup Wizard will automatically launch the first time you run the PKI Certificate Manager. You can manually launch the Store Setup Wizard on subsequent uses of this application by clicking the Setup button on the PKI Certificate Manager main window, as shown below.

1.      Select the Create a New Store option (as shown below).


2.       Click to continue. You will be prompted to select the store’s location.


o      Click the button, and browse to the location where you want to store the hic.psi, and then type hic.psi in the file name, or

o      Type in the path to the file e.g. C:\Program Files(x86)\Common\PKI\hic.psi

It is essential that you include the name of the file in the path.

3.      Click  Enter your preferred password.

o      It is recommended you use your HSS number (Minor ID). Failing that, ensure you make a note of the store password.


4.      Click  to create the certificate store.

Installing Your Location (Site) Certificate

o      The following procedure need only be performed on your Server computer.

o      Location Certs can be requested/downloaded via HPOS.

o      The PIC (password) for the Location Certificate will have been provided to your practice by Medicare Australia in a letter or by SMS. The PIC is case-sensitive.

o      Launch the PKI Certificate Manger via Windows Control Panel. The PKI Certificate Manager is installed with Pracsoft/Bluechip.



Installing your Location (Site) Certificate into the Store

1.      To install the location certificates, click (located on the Certificate Manager window). The Site Certificate Installation window appears.


2.      Enter the store password you created in step 3 above. Click  to continue. You will be prompted to select the location of your Certificate. Typically this will be your disc drive (as shown in our example below).


3.      After selecting the location, click  You will be prompted to enter the PIC pass phrase supplied by Medicare (this is case-sensitive).


4.      Click The Certificates to be imported into the store are now displayed.


5.      Click You will be returned to the PKI Certificate Manager.

o      The Personal tab should now display 2 Certificates.


o      The Other People tab should now display four Medicare Certificates.


Configuring Location Certificate Details for Pracsoft

On the Server

1.      From the Pracsoft main screen select Setup > Workstation Settings.


2.      Then either;

o      Click the button, and browse to the location where you want to store the hic.psi, or

o      Enter the full path to your hic.psi file as the Store Location.



On the Workstation(s)

1.      From the Pracsoft main screen select Setup > Workstation Settings.

2.      Either;

o      Click the button browse to the location of the hic.psi, or

o      Enter the path to the hic.psi on your server computer e.g. \\’SERVERNAME’\PKI\hic.psi.


3.      Enter the Store password.

4.      Click Save Pracsoft button

Configuring Crypto Store Location for Bluechip

Open MedicalDirector Bluechip

5.      Select Setup > Practice > Batch types. The Batch Setup  window appears.

6.      Select your Medicare Online Bulk Bill or Eclipse batch type.


7.      Click The Medicare Australia Setup window appears.

8.      Select the Location and Authentication tab.


9.      Enter in the pass phrase you entered when creating the Store.

10.   Open a patient’s record in Bluechip.  Locate and click under the Medicare card number for patient.

Update the Location / Personal, and Medicare Certificates

The Personal pane in the PKI Certificate Manager holds the certificates issued to a customer. These certificates can be a combination of Individual, Location and Known Customer.

1.      Close Pracsoft and Clinical on all computers, including the Server.

2.      Navigate to the Windows Control Panel via Start > Settings > Control Panel and double-click the PKI Certificate Manager icon.

Select the Current Store Location

Upon opening the PKI Certificate Manager, you may encounter one of the two following scenarios:

Scenario One: If the PKI Certificate Manager already knows the location of your PSI Store, the PKI Certificate will load this store automatically.

Check the PSI Store Location listed on the title bar. In the example above, the Store location would be: C:\HIC\hic.psi. If you are unsure of the Store location, please consult the information outlined above. Proceed to the next step (Import the Location / Personal PKI Certificates) if the location listed is correct.

If the location listed is not correct:

1.      Click and proceed to Scenario Two (below).

2.      If you are unsure of the Store Location;

o      For Pracsoft: Select Setup > Workstation Settings. Confirm the store location and close Pracsoft.

o      For Bluechip: Select Setup > Practice > Batch types, select the batch type, and click the Configure Medicare Australia button. Then select the Location and Authentication tab.

Scenario Two: If you are opening the PKI Certificate Manager for the first time or need to specify a new store location, you will need to select your current PSI Store location. The following prompt appears:

The recommended options are to either:

o      Use an Existing Store: This option will ask you to browse to the PSI Store (the location of the certificate database); you will need to know where the store is located in order to browse to it.

o      Search for an Existing Store:  This option will attempt to search your computer automatically for a PSI store. If you choose this option, you will then be prompted to select the drive letter you wish to conduct a search on and click the Next button to conduct the search. From the search results returned, select the store location you wish to use and click the Finish button to confirm.

       Note the default PSI Store location is C:\Program Files\Common Files\PKI\hic.psi

Once you have found and selected the PSI store, the PKI Certificate Manager will remember this location. The next time you open the PKI Certificate Manager in the Control Panel it will automatically know where your PSI Store is, and will not ask you to locate it again.



Import the Location / Personal Certificate

To import the location / personal certificate through the PKI Certificate Manager:

1.      Once the PKI Certificate Manager is open, click

2.      You will be prompted for your Store password. The Store password was first set when installing the certificates.


3.      Select the location of the HIC certificates. If you are installing the certificate from a CD, please change the drive to the appropriate drive letter, i.e. D:\


4.      Enter the new PIC pass phrase.

5.      You will be presented with a list of certificates that will be imported. Click to continue.



Import the Medicare Australia PKI Certificates

If you have successfully navigated to your PSI Store, you should be presented with a window similar to the following. This image indicates that the PKI Certificate Manager has already located the PSI store.

1.      Once the PKI Certificate Manager is open, click  and select ‘Initialise Defaults’.


2.      You will be prompted for your Store password. The Store password was first set when installing the certificates.

3.      You will be presented with a list of certificates that will be imported. Click to continue.


4.      After these certificates have been imported, you should be able to see two Medicare Australia certificates, plus two Catherine Argall certificates under the Other People tab (below). This confirms that you have completed this task successfully.

Deleting Old Certificates

When you import the new certificate, the update process does not delete the old certificate due for expiration. When trying to send claims to HIC or trying to conduct OPV checks, a message appears suggesting the certificate has expired and won’t allow claims to be processed. These expired certificates will need to be manually removed.

1.      Via Windows' Control Panel, open the PKI Certificate Manager. You should see the new Medicare Australia certificates, and any old certificates under the Personal tab.

2.      Select the certificate to be removed.

3.      Click  and select Remove.


4.      You will be prompted to enter the Store password.


5.      Click OK button to remove the expired certificate.

To test a successful certificate renewal, conduct an OPV;

o      For Pracsoft, see Online Patient Verification (OPV)

o      For Bluechip, see Performing Online Patient Verification