Bluechip Online Help

Bluechip FAQs

Q
Why has the version changed to 3.18?
A
MedicalDirector’s Bluechip version has been updated to align with MedicalDirector Clinical and MedicalDirector Pracsoft. This important update not only offers you the latest functionality to better streamline your specialist workflow, but also ensures your patient and account records remain secure and protected.
Q
What if I am on version 2.9 or earlier?
A
You will need to upgrade to version 2.11 first. Click here to upgrade.
Q
What does the 'Add Invoice' button do?
A
If you receive multiple payments with only an Invoice Number as a reference, you can now search and add the service item in one receipt without the need to search for each invoice separately.
Q
How do I know which Imagelite version I am using?
A
The Document Storage location can be found on the Bluechip About Screen. Document Storage: ManageEzy or Document Storage: Imagelite (location of folder will be shown)
Q
What does the 'Allocate button' do in the Patient Claim receipt window?
A
When a patient is only paying the Gap amount, clicking the Allocate button allows for the Gap amount to be auto-allocated to each Service Item.
Q
Does Bluechip need to be closed to perform the Database Backup?
A
No. Users are not required to be logged out of Bluechip to run the Backup. However, any data entered whilst the backup is being completed will not be included.
Q
Does Bluechip need to be closed to perform the Database Restore?
A
Yes. You will be prompted to close Bluechip before you can restore your database.
Q
How will the upgrade affect scheduled backups?
A
During the upgrade, any previous Bluechip backup scheduled tasks will be deleted. After upgrading, you will need to recreate the scheduled backup tasks using the new backup tool.
Q
What if I don’t have a Windows Server?
A
If Bluechip is installed as Server/Standalone on a Non-Windows Server OS (or the SMTP service is not installed), a message will be displayed when starting the Backup tool (will provide image). As result, e-mail notifications about the backup tasks outcome cannot be set/sent. Without SMTP installed the you will not be able to receive email notifications, so you will need to have a server with SMTP service installed.
Q
Do I need to update my License Key before upgrade to 3.18?
A
Yes, if you have not updated your license the database may go into read-only mode.
Q
What happens if I do not renew my registration before the expiry date?
A
The software will go into read-only mode. You will need to renew online at www.medicaldirector.com or call 1300 300 161.
Q
What if I need additional help?
A
We’re here to listen, help and support you through these changes. If you have any questions or concerns, please contact Bluechip Customer Service on 1300 300 161 (Option 2)

Other Bluechip FAQs

Accounts
Q
How do I refund a prepayment?
A
This may be resolved by using the Clear Resources Utility from within Bluechip, via the BC Tools menu. Use this utility with caution, as removing the resource locks may cause data corruption. Before you run the utility, all other instances of Bluechip at your practice must be closed. If you are unsure about using this utility, contact your Systems Administrator, or MedicalDirector Customer Care.
Q
How do I adjust or reverse a receipt or invoice?
A
Banking
Q
I am unable to access a doctor's banking, getting a message that it is locked by another user. How do I get access?
A
This may be resolved by using the Clear Resources Utility from within Bluechip, via the BC Tools menu. Use this utility with caution, as removing the resource locks may cause data corruption. Before you run the utility, all other instances of Bluechip at your practice must be closed. If you are unsure about using this utility, contact your Systems Administrator, or MedicalDirector Customer Care.
Q
Why can't I see a practitioner's banking details when doing the banking?
A
This will most-likely be related to the practitioner's permissions.
Letter Writer
Q
Can the patient’s GP and/or Specialist be carbon-copied (CC’d) into a letter?
A
Yes, letter templates can be configured to automatically generate a CC field.
Linking
Q
How to I Link Bluechip to Clinical?
A
See 'Linking to MedicalDirector Clinical'
Online Claiming
Q
How do I configure Eclipse?
A
Q
How do I reverse a Medicare Australia claim and/or receipt:
A
User Management
Q
How do I add a new user or practitioner to Bluechip?
A