Clinical Updates
Action required to resume ePrescribing after eRx REST API maintenance
23 June, 2026
Once the upgrade is complete, you may need to restart the MDXi Service on your practice server:
- Click Start → Run
- Type services.msc and press Enter
- Locate MDXi Service
- Right-click and select Restart
- Confirm the status shows Running
Notes:
- There will be no change to your clinical workflow
- The restart will take up to one minute
- Users do not need to log out of workstations
- Avoid sending ePrescriptions during the restart
If you have an IT provider or internal IT team, please forward them this information so they can assist with the required service restart.
If you have any questions or need support, contact us via the customer support portal.